maluku Privacy Policy
This page describes what we collect when you use maluku and how we keep that data protected. We collect personal information only to operate our platform, process your payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), verify your account, and comply with applicable law. We do not sell your data to third parties, and we do not use it for marketing beyond your maluku account.
Our privacy practices reflect our commitment to transparency. When you open an account on maluku, you provide an email address and basic identity information. When you fund your account, your payment provider (e.g., mobile banking or your bank) shares transaction details with us. When you engage with our games and markets (Liga 1, live-dealer tables, slots, esports), we log your activity for account security and dispute resolution.
This policy applies to all maluku users, regardless of location. Our servers may sit outside your jurisdiction, but we apply the same data protection standards across all regions. If you have questions about how we handle your data, contact our support team via your account.
What Data We Collect on maluku
We collect data in three categories: account information, transaction data, and activity logs.
Account information
When you open a maluku account, we collect your email address, phone number, and basic identity details (name, date of birth, address). We use this information to verify your identity, comply with anti-money-laundering regulations, and contact you about your account. We do not share this information with third parties except as required by law or to process your payments.
Your account credentials (email and password) are encrypted and stored securely. We do not store your password in plain text. If you forget your password, we send a reset link to your registered email address.
Transaction data
When you deposit funds via DANA, e-wallet, mobile banking, or a bank virtual account (local payment, online payment, e-wallet, mobile banking), your payment provider shares transaction details with us. We record the deposit amount, timestamp, and payment method. We use this data to credit your account, reconcile payments, and detect fraud.
When you withdraw funds, we record the withdrawal amount, target payment method, and timestamp. We retain this data for accounting and dispute resolution. If a withdrawal is under review, we may request additional verification (e.g., a photo of your ID or proof of address).
Activity logs
We log your activity on maluku: which games you access, which markets you engage with (Liga 1, Piala AFF, Champions League, live-dealer tables, slots, esports), your stakes, and your outcomes. We use these logs for account security (detecting unauthorized access), dispute resolution (if you contest a bet outcome), and platform improvement.
We do not use activity logs for marketing. We do not sell your betting history to third parties. We do not profile you based on your game preferences to target advertisements.
Our maluku Data Protection Practices
How we protect your data
We use encryption (HTTPS) for all communication between your device and our servers. Your password is hashed and salted; we do not store it in plain text. Your payment details are processed through secure payment gateways and are not stored on our servers.
We limit access to your data to maluku staff who need it to operate the platform (account support, fraud detection, payment processing). We do not grant access to third parties except as required by law.
Third-party processors
We work with third-party service providers to operate maluku. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction data to process deposits and withdrawals. Game providers (for slots, live-dealer tables, esports markets) receive your account ID and stake data to settle outcomes. These processors are contractually bound to protect your data and use it only for the services they provide.
Our servers are hosted by cloud infrastructure providers. These providers have access to our systems but not to your personal data (which is encrypted). We select providers with strong security certifications.
Your rights on maluku
You have the right to access your account data. Log into your maluku account and view your profile, transaction history, and activity logs. You have the right to request corrections if your account information is inaccurate. Contact our support team to update your email, phone number, or address.
You have the right to request deletion of your account. If you close your account, we retain your transaction data for a standard legal period (typically 5–7 years) for accounting and dispute resolution. We delete your personal information (name, address, phone) after this period, unless we are required by law to retain it longer.
You have the right to object to our use of your data for purposes beyond account operation and legal compliance. We do not use your data for marketing, profiling, or automated decision-making, so this right is rarely invoked. If you have concerns, contact our support team.
Cookies and tracking
We use cookies to maintain your login session and remember your preferences (e.g., your preferred language or timezone). These cookies are essential for maluku to function. We do not use cookies for tracking or advertising purposes.
We do not use third-party analytics or advertising cookies. We do not track your behavior across other websites. We do not share your data with social media platforms or advertising networks.
Jurisdiction and data transfers
Our servers may be located outside your jurisdiction. By using maluku, you consent to your data being transferred to and processed in these locations. We apply the same data protection standards regardless of server location.
If you are in a jurisdiction with specific data protection laws (e.g., GDPR in Europe), we comply with those laws to the extent applicable. If you have questions about how your jurisdiction's laws apply to your maluku account, contact our support team.
Contact us about your data
If you have questions about how we handle your data, or if you wish to exercise your rights (access, correction, deletion), contact our support team via your maluku account. We respond to data requests within a standard timeframe.
Policy updates
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on maluku. Your continued use of maluku after such changes constitutes your acceptance of the updated policy.
Our commitment to protecting your data remains constant. We collect only what we need to operate maluku, we protect it with industry-standard encryption, and we do not sell it to third parties. Your privacy is fundamental to how we operate.